Do you have a claim.
Report an accident, damage or hospitalization. We would love to help you or let the KBC Touch app help you.
Report your damage via KBC Touch or KBC Mobile
Log in to KBC Mobile or KBC Touch and choose the domain for which you want to file a claim (in Mobile under 'More'): Home, Family, Vehicle or Business. Then select the insurance for which you want to declare a claim.
Need assistance?
Breakdown on the road or does your claim require immediate and urgent assistance? You can contact the KBC Assistance Call Centre (VTB - VAB) 24/7 at +32 (0)16 24 24 24.
What information do you need to provide?
To best help you move forward, we need this from you:
- The date you suffered damage or of your accident
- A brief description of the damage: water damage, broken glass, damage caused by fire, etc.
- Photos and any other evidence proving the damage
Provide us with this information or provide it via KBC Mobile / KBC Touch or KBC call centre (016 24 24 24), and we will do the rest!
Filling in the European collision form (ECF)
Thanks to the specific questions on the European collision form, insurers can quickly determine who is responsible for what.
Part 1: the front, which must be completed by both parties at the time of the accident.
Part 2: the back, which you must complete before you hand in the form to your insurer.
In the first part there are two separate sections (A and B, one for each driver), a central column where you put crosses accordantly and finally a box in which a sketch can be made of the accident.
